April 10: Dealing with Toxic Employees with Drake Maynard


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April 10, 2019/ 10 AM to 2:00 PM (registration starts at 9:30 AM)



WakeMed Cary Conference Center, 1900 Kildaire Farm Road, Cary N.C. 27518



Drake Maynard, Drake Maynard HRServices, LLC



$25 for SAHA members includes lunch, speaker fees, handouts and continuing education units. 


Registration Deadline:  April 3, 2019


Learning Objectives:

1.  Identify the different varieties of difficult employees, and why it is necessary to manage the varieties in different ways

2.  Discuss effective and defensible strategies and techniques for managing the varieties of difficult employees

3.  Sharpen communication skills to help managers prevent or minimize “episodes” of difficult employees.

4.  Identify that termination is the last resort for difficult employees, just like it is for good employees.

5.  Gain an understanding of what makes different varieties of difficult employees “difficult”.

6.  Discuss that difficult employees seldom “go away” and that the direct approach is almost always the only effective one.


Course Description:

While most employees want to do well, and to be recognized for their contributions, unfortunately there is a small number of employees who not only don’t care about their contributions, but who actively work against the harmony of the work unit and directly/indirectly attempt to undermine the goals and achievements of the unit.  This group - I call them “difficult” employees - require even more strenuous efforts to overcome than typical employee performance and behavior issues.

This training teaches supervisors and managers how to recognize this special group of employees and describes the different types of difficult employees (and sets out why this is crucial to dealing with each type).  This training also teaches what to do in dealing with each type of difficult employee, and just as importantly, what NOT to do.

The format is primarily lecture, with lots of opportunities for questions and answers.  There is also small group activity working on case studies.


About the Presenter:

Drake Maynard, J.D.

retired from his position as Director Of Employee Relations for the State of North Carolina in 2011.  Prior to that, he had been the Senior Director of Human Resources Administration for UNC-Chapel and Personnel Director for UNC Hospitals.  Drake is on the faculty of the UNC-Chapel School of Public Health’s nationally ranked Executive Management program.  He has an undergraduate degree from UNC-Chapel Hill and a law degree from the University of South Carolina.  Since retiring he began Drake Maynard HR Services, providing human resources consulting and staff development services for state and local governments.


Who Should Attend: 

All staff are invited to attend who are interested in learning new leadership skills. 

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SAHA is authorized to award 3.5 hours of pre-approved ACHE Qualified Education Credit (non-face-to-face) for this program toward advancement, or re-certification in the American College of Healthcare Executives. 

Approval is pending for this  program by the National Association for Healthcare Quality for 3.50 CPHQ continuing education credits. 

SC and NC Board of Nursing (BON) accepts NCCA authorized providers of Continuing Education. 

The CPHQ certification program is fully accredited by the National Commission for Certifying Agencies (NCCA), the accrediting arm of the Institute for Credentialing Excellence (ICE), Washington, DC.

The Southern Atlantic Healthcare Alliance is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

In order to be awarded the full credit hours, you must be present for the duration of the session, registering your attendance and departure on the attendance sheets at the registration desk.

Participants will earn 4.2 CPE credits for this session. *

*Continuing Professional Education (CPE) credits apply to NASBA. 


Field of Study: Personnel and Human Resources

Delivery Method: Group Live

Prerequisites: There are no prerequisites for this session. 

Advanced Preparation: None

Program Level: Basic



Cancellations must be received by April 3, 2019 to qualify for a refund. No refunds will be given after this date. Substitutes are welcome, with email notification. For more information regarding refunds, concerns or program cancellation policies, please contact our offices at 919.350.2004. 



Swati Bhardwaj ~ sbhardwaj@sahalliance.org ~ 919-350-1792


Erica Nelson ~ enelson@sahalliance.org  ~ 919.350.1796


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