Patient Family Engagement


Ushma Patel and Karen Frazier from the American Institutes for Research will share some of their best strategies for engaging your patients and their families. During the first webinar, there will be a special focus on engaging patients with disparities.


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When:  10:00 AM until 11:00 AM

            Tuesday, April 17, 2018 and

            Tuesday, May 15, 2018*

*You may register for either or both of these FREE webinars. There will be different subject matter but it is not progressive.

The current link is to register for the April Webinar only. 

Where: This education session will be held virtually. Login information will be sent after you register


Course Fee:  Free!



Ushma Patel, MSPH, PMP

Ushma is a researcher in the Health and Social Development Program at the American Institutes for Research (AIR). Since joining AIR in 2009, Ms. Patel's interests have focused on consumer and patient engagement. She currently works on the implementation of person and family engagement for the CMS Partnership for Patients 3.0 initiative providing technical assistance to the hospital improvement innovation networks. Ms. Patel holds an M.S.P.H. from the University of North Carolina at Chapel Hill, Gillings School of Global Public Health, in the Department of Health Policy and Management.  

Karen Frazier, Ph.D

A Senior Researcher with AIR, Dr. Frazier has extensive experience with qualitative data collection activities, analysis, and project management. She leads tasks on health services research projects related to understanding consumer and patients’ views of health care, including engaging patients and families in their care, translating and disseminating research evidence for use by consumers and clinicians, eliminating health disparities, and publicly reporting quality and cost measures. Content area specialties include patient and family engagement and vulnerable populations, including Spanish speakers.Dr. Frazier has a Ph.D. from the University of Michigan.


Following this session, attendees will be able to:

1. Understand core principles and key elements of patient and family engagement (PFE.) 

2. Discuss strategies to drive action toward effective implementation of PFE. 

3. Discuss the effects of health disparities on PFE. 

4. Articulate PFE best practices and opportunities in their own organizations.   

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Swati Bhardwaj ~ ~ 919-350-1792


Erica Nelson ~  ~ 919.350.2613

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